Service Excellence Engineer
On-site · Cainta, Calabarzon, Philippines
Cainta, Calabarzon, PhilippinesOn-siteFull TimeMid LevelBachelors DegreeEnterprise
Type
Full Time
Level
Mid Level
Education
Bachelors Degree
Company size
Enterprise
Job Summary
Service Excellence Engineer responsible for leading technical response during critical service incidents, building observability and real-time visibility, developing dashboards and recovery indicators, performing root-cause analysis, coordinating with networks/platforms/applications to strengthen continuity, and creating runbooks and standard workflows to reduce manual interventions and improve uptime across SbM-supported services and multi-region environments.
Required Qualifications
- Bachelor’s degree in computer science, Engineering, IT, or related technical field
- 5–10 years in platform support, infrastructure operations, critical incident response, or technical operations
- Experience with monitoring systems, dashboards, event analysis, and service telemetry
- Demonstrated incident handling and structured recovery experience in enterprise environments
- Hands-on exposure to networks, cloud platforms, infrastructure components, or enterprise applications
- Ability to automate repetitive tasks using scripts or operational workflows
Apply with one swipe on Sorce. We auto-fill applications and apply on your behalf — no cover letters, no 40-minute forms.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.