Service Engineering Lead, Suburban Shield - GM Defense
Hybrid · Warren, Michigan, United States or Milford, Michigan, United States
Job Summary
Service Engineering Lead for Suburban Shield within GM Defense. Leads and develops the service engineering and sustainment team, owning operational plans, staffing, priorities, and delivery of program-level service outcomes including field readiness, issue resolution, and customer satisfaction. Partners with program management, product engineering, quality, supply chain, field support, and customers to drive durable corrective actions, service documentation, diagnostics, tools, and service programming. Responsible for talent outcomes, performance management, and cross-functional program support, while ensuring voice of the customer is represented across design through in-service support. Requires a Bachelor’s degree (or equivalent), 5+ years in service engineering-related roles, proven people leadership, ability to manage multiple priorities, and U.S. Person with eligibility for Secret clearance; willingness to travel and hybrid work arrangement in Michigan (Warren/Milford). This role emphasizes leadership, data-driven decisions, cross-functional collaboration, and sustained support for defense products.
Required Qualifications
- Bachelors degree or equivalent experience
- 5+ years of professional experience in service engineering, sustainment engineering, field support, quality, product support, or related technical functions
- Demonstrated people leadership experience, including direct responsibility for hiring, coaching, performance management, employee development, and team results
- Demonstrated experience leading a team within a larger organization with accountability for operational execution, talent outcomes, and cross-functional delivery
- Strong technical depth in service engineering, diagnostics, serviceability, maintainability, field issue resolution, or aftersales support processes
- Demonstrated ability to create operational plans, manage competing priorities, allocate resources, and deliver results through others
- Demonstrated experience leading through complex, ambiguous issues with multiple moving parts, using structured problem solving, sound judgment, and business acumen
- Experience influencing senior internal and external stakeholders, including customers or partners, on technical and operational matters that require persuasion and clear communication
- Strong analytical skills with the ability to use data and trend analysis to prioritize work, quantify impact, and support recommendations
- Demonstrated ability to lead cross-functional teams and operating forums spanning engineering, quality, suppliers, program management, and field support
- Strong communication and stakeholder management skills, including the ability to present recommendations and results across multiple job areas
- Ability to read and interpret engineering drawings and schematics
- Practical diagnostic and technical troubleshooting experience
- Ability to travel as required to support customer, field, test, and program needs
- Candidate must be a U.S. Person (U.S. citizen, U.S. permanent resident, asylee or refugee)
- Eligible to obtain Secret U.S. Security Clearance after hire
- GM does not provide immigration-related sponsorship for this role
Additional Requirements
- U.S. Person (U.S. citizen, U.S. permanent resident, asylee or refugee) required
- Eligible to obtain Secret U.S. Security Clearance after hire
- GM does not provide immigration-related sponsorship for this role
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