Service Engineer/Specialist
$80,000–$105,000 year
On-siteManassas, Virginia, United States
Job Summary
Perform regular inspections, maintenance, and software updates of control systems while identifying and addressing system malfunctions. Monitor communication channels including phone, email, chat, and ticketing systems to promptly respond to incidents and maintain SLAs. Collaborate with technical teams to resolve critical incidents and track service metrics to identify trends. Create instrument lists from P&ID drawings and compile procurement documentation for controls hardware. Configure user interfaces, HMI screens, and control algorithms for DDC, PLC, and DCS systems. Install project software on site systems, perform calibration and tuning, and troubleshoot installation discrepancies during startup. Serve as a technical contact for customers, support sales teams during meetings, and identify future sales opportunities. Position requires travel to customer facilities for maintenance, troubleshooting, and installation activities. On-call rotation schedule includes 24/7 availability during assigned periods. Bachelor's degree in engineering or equivalent experience required.
Required Qualifications
- Bachelor's degree in approved mechanical, electrical or similar engineering degree track OR equivalent industry experience
- Basic understanding of mechanical and electrical systems found within customer environment
- Demonstrated understanding of at least one applicable controls platform
- Tridium: Niagara N4
- Distech: Experience with BACnet and LON Distech controllers, Eclypse Controllers
- Johnson Controls: Facility Explorer or Metasys controllers
- Siemens: Experienced with Apogee (PXC), Talon Controllers, DXR controllers, Desigo CC or Insight
- Rockwell: FactoryTalk Suite, RS Logix/Studio 5000, familiarity with PlantPAx DCS
- Scripting languages (VBA, Python, etc.)
- Knowledge of Kepware OPC server, ThinManager, VMware is preferred
- HVAC Experience Preferred
- Basic understanding of HVAC systems in large building automation systems
- Understanding of sequence of operations and P&IDs for HVAC and plant utilities
- Experience with functional testing, including the ability to create, maintain, and execute test plans
- Experience with specifying instrumentation and control valves for HVAC systems
- Position is subject to on-call rotation schedule
- During on-call rotation assignment, individual is available 24/7 for an assigned period to respond to customer calls
- Position requires travel to customer facilities for maintenance, troubleshooting, and installation activities
- Presence at customer locations and travel required. Variable by geographical location
Desired Qualifications
- Demonstrated understanding of at least one applicable controls platform
- Tridium: Niagara N4
- Distech: Experience with BACnet and LON Distech controllers, Eclypse Controllers
- Johnson Controls: Facility Explorer or Metasys controllers
- Siemens: Experienced with Apogee (PXC), Talon Controllers, DXR controllers, Desigo CC or Insight
- Rockwell: FactoryTalk Suite, RS Logix/Studio 5000, familiarity with PlantPAx DCS
- Scripting languages (VBA, Python, etc.)
- Knowledge of Kepware OPC server, ThinManager, VMware is preferred
- HVAC Experience Preferred
- Basic understanding of HVAC systems in large building automation systems
- Understanding of sequence of operations and P&IDs for HVAC and plant utilities
- Experience with functional testing, including the ability to create, maintain, and execute test plans
- Experience with specifying instrumentation and control valves for HVAC systems
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