Service Engineer/Specialist
$80,000–$105,000 year
On-siteDublin, Ohio, United States
Job Summary
Perform regular inspections, maintenance, and software updates of control systems while identifying and addressing system malfunctions or inefficiencies. Monitor communication channels and respond to incidents, outages, and service disruptions to maintain SLAs. Collaborate with technical teams to resolve critical incidents quickly. Create instrument lists, compile procurement documentation, and configure user interfaces, DDC, PLC, and DCS control algorithms. Install project software, perform calibration and tuning, and troubleshoot installation discrepancies at customer sites. Serve as a technical contact for customers, support sales teams during meetings, and identify future sales opportunities. Requires travel to customer facilities and adherence to an on-call rotation schedule. Bachelor's degree in engineering or equivalent experience with applicable controls platforms is required.
Required Qualifications
- Bachelor's degree in approved mechanical, electrical or similar engineering degree track OR equivalent industry experience
- Basic understanding of mechanical and electrical systems found within customer environment
- Demonstrated understanding of at least one applicable controls platform
- Tridium: Niagara N4
- Distech: Experience with BACnet and LON Distech controllers, Eclypse Controllers
- Johnson Controls: Facility Explorer or Metasys controllers
- Siemens: Experienced with Apogee (PXC), Talon Controllers, DXR controllers, Desigo CC or Insight
- Rockwell: FactoryTalk Suite, RS Logix/Studio 5000, familiarity with PlantPAx DCS
- Scripting languages (VBA, Python, etc.)
- Knowledge of Kepware OPC server, ThinManager, VMware is preferred
- HVAC Experience Preferred
- Basic understanding of HVAC systems in large building automation systems
- Understanding of sequence of operations and P&IDs for HVAC and plant utilities
- Experience with functional testing, including the ability to create, maintain, and execute test plans
- Experience with specifying instrumentation and control valves for HVAC systems
- Position is subject to on-call rotation schedule
- During on-call rotation assignment, individual is available 24/7 for an assigned period to respond to customer calls
- Position requires travel to customer facilities for maintenance, troubleshooting, and installation activities
- Presence at customer locations and travel required. Variable by geographical location
Desired Qualifications
- Demonstrated understanding of at least one applicable controls platform
- Tridium: Niagara N4
- Distech: Experience with BACnet and LON Distech controllers, Eclypse Controllers
- Johnson Controls: Facility Explorer or Metasys controllers
- Siemens: Experienced with Apogee (PXC), Talon Controllers, DXR controllers, Desigo CC or Insight
- Rockwell: FactoryTalk Suite, RS Logix/Studio 5000, familiarity with PlantPAx DCS
- Scripting languages (VBA, Python, etc.)
- Knowledge of Kepware OPC server, ThinManager, VMware is preferred
- HVAC Experience Preferred
- Basic understanding of HVAC systems in large building automation systems
- Understanding of sequence of operations and P&IDs for HVAC and plant utilities
- Experience with functional testing, including the ability to create, maintain, and execute test plans
- Experience with specifying instrumentation and control valves for HVAC systems
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