Service Engineer/Specialist
$80,000–$105,000 year
On-sitePeachtree City, Georgia, United States
Job Summary
Perform regular inspections, maintenance, and software updates of control systems while identifying and addressing system malfunctions or inefficiencies. Monitor communication channels, track service metrics, and promptly respond to incidents to maintain SLAs. Collaborate with technical teams to resolve critical incidents, create instrument lists from P&ID drawings, and configure DDC, PLC, and DCS algorithms. Install project software, perform calibration and tuning, and assist with customer demonstrations and acceptance testing. Serve as a technical contact for customers, support sales teams during meetings, and identify future sales opportunities. Requires on-call rotation with 24/7 availability during assigned periods and travel to customer facilities for maintenance, troubleshooting, and installation activities.
Required Qualifications
- Bachelor's degree in approved mechanical, electrical or similar engineering degree track OR equivalent industry experience
- Basic understanding of mechanical and electrical systems found within customer environment
- Demonstrated understanding of at least one applicable controls platform
- Tridium: Niagara N4
- Distech: Experience with BACnet and LON Distech controllers, Eclypse Controllers
- Johnson Controls: Facility Explorer or Metasys controllers
- Siemens: Experienced with Apogee (PXC), Talon Controllers, DXR controllers, Desigo CC or Insight
- Rockwell: FactoryTalk Suite, RS Logix/Studio 5000, familiarity with PlantPAx DCS
- Scripting languages (VBA, Python, etc.)
- Knowledge of Kepware OPC server, ThinManager, VMware is preferred
- HVAC Experience Preferred
- Basic understanding of HVAC systems in large building automation systems
- Understanding of sequence of operations and P&IDs for HVAC and plant utilities
- Experience with functional testing, including the ability to create, maintain, and execute test plans
- Experience with specifying instrumentation and control valves for HVAC systems
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