Service Engineer II, USHQ
$89,000–$122,000 year
On-siteBoca Raton, Florida, United States
Job Summary
Conduct quantum computing system builds, installations, commissioning, upgrades, and maintenance while troubleshooting cryogenic, electrical, mechanical, vacuum, and control systems in laboratory and field environments. Establish service operations at the new Florida facility by developing procedures, managing spare-parts practices, and documenting incident response processes. Support production systems through scheduled maintenance and participate in an on-call rotation, traveling approximately 10% to customer and company sites across North America and Europe. Complete a fully supported temporary training assignment of up to 180 days at headquarters in Burnaby, British Columbia, before returning to Boca Raton to take increasing ownership of operational readiness.
Required Qualifications
- Bachelor's degree in engineering, physics, or an equivalent combination of education and experience
- 3+ years of hands-on experience supporting complex electromechanical systems in laboratory, production, or field environments
- Strong knowledge of thermodynamics, fluid systems, electrical systems, and mechanical equipment
- Demonstrated troubleshooting, critical-thinking, and organizational skills
- Experience with scripting, PLC logic, or programming languages such as Python or C/C++
- Ability to manage changing priorities and work independently in a new and developing operation
- Strong written and verbal communication skills, including confidence working directly with customers
- Ability to collaborate effectively with engineering, operations, facilities, and other technical teams
- Willingness and ability to temporarily relocate to Burnaby, British Columbia, for a short-term international assignment for required onsite training assignment of up to 180 days
- Ability to obtain and maintain authorization to work in Canada for the duration of the temporary assignment
- Ability to obtain and maintain a valid passport and travel to customer and company sites across North America and Europe
- Approximately 10% travel is expected following the initial onsite training assignment
- Willingness to participate in an on-call rotation and work flexible or after-hours schedules as business needs require
- Ability to obtain and maintain security clearance
- Active U.S. government security clearance, or the ability to qualify for one (U.S. citizenship required)
Desired Qualifications
- Experience with cryogenic or high-vacuum systems
- Familiarity with Linux or UNIX, networking, and IT infrastructure
- Experience with P&IDs, fluid-control systems, PLCs, or electromechanical controls
- Experience commissioning technical equipment or launching a new laboratory, service location, or field operation
- Experience providing technical support for complex customer-deployed systems
- Current or eligible Engineer-in-Training or Professional Engineer registration in the United States
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