Service Engineer II
$70,000–$85,000 year
On-siteBuffalo, New York, United States
Job Summary
Provide technical service and support to customers onsite and remotely using knowledge of electro-mechanical assemblies, system operations, programming, and diagnosing equipment problems. Install components and solutions offered by Mitsubishi Electric Factory Automation, including calibrating, tuning, rebuilding, and maintaining customer equipment in the field. Support in-house diagnostic systems such as simulators and programming tools. Present value-added services like CloudCNC, extended warranties, and machine tuning to help achieve customer uptime goals. Promote spare parts sales to further assist machine uptime. Enter all technical claims, service activities, follow-ups, and customer inquiries into the database while maintaining data integrity. Cooperate with and follow instructions from Senior Engineers.
Required Qualifications
- BSEET or equivalent related experience
- Some experience in field service for industrial automation
- Knowledgeable on electrical and mechanical tools for machine repair
- Mechanical aptitude
- Hands-on knowledge of volt meters, oscilloscopes, and other test / measuring equipment
- Ability to read and understand technical documentation: schematics, logic, procedures, etc.
- Strong verbal and written communication skills to communicate with and maintain effective relationships with customers and colleagues
- Organization skills for arranging travel plans and service call schedule
- Flexibility to travel with limited notice to meet customer's expectations
- 60-80% travel, mostly within region
- Must be able to lift 50 lbs
Desired Qualifications
- Experience in Computerized Numeric Controls (CNC's) products
- Experience with robots and how they operate
- Experience in motion controllers and programmable logic controllers (PLC's)
- Experience in field service
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