Service Engineer - I&S Sales
On-site · Nagpur, Maharashtra, India
Job Summary
Service Engineer - I&S Sales role focused on promoting and selling refractories (MgO-C bricks, AMC bricks) and unshaped products (gunning mass, castables, DVM for tundish, concreting materials); participate in RFQs, technical discussions, and customer trials; monitor refractory performance in steel and hot metal ladles; oversee applications in EOF/EAF/BOF; plan and monitor refractory trials, coordinate installation (brick lining, gunning, casting, dry-out); troubleshoot issues; develop and maintain relationships with SMS operations, refractory maintenance, and procurement teams; provide detailed trial reports, performance evaluations, and technical presentations; maintain data on lining life, refractory consumption, and cost per ton of steel; support marketing and sales teams with case studies and technical insights.
Required Qualifications
- Diploma or Graduation in Engineering (preferably Metallurgy / Ceramic / Mechanical)
- 5–6 years of experience in steel refractory technical sales or application roles
- Strong knowledge of steel melting shop (SMS) refractory practices and failure mechanisms
- Hands-on experience in gunning, casting, and brick lining supervision
- Good understanding of steelmaking processes (Ladle, EOF, EAF/BOF, Tundish, RH, Torpedo)
- Ability to analyse refractory wear patterns and recommend solutions
- Strong communication and technical presentation skills
- Proficiency in MS Excel and reporting tools
- Preferred: Prior on-site experience in integrated steel plants
- Experience in handling customer trials and performance optimization projects
- Exposure to cost optimization and refractory consumption reduction initiatives
- Familiarity with data analysis and reporting systems
Desired Qualifications
- Diploma or Graduation in Engineering (preferably Metallurgy / Ceramic / Mechanical)
- 5–6 years of experience in steel refractory technical sales or application roles
- Strong knowledge of steel melting shop (SMS) refractory practices and failure mechanisms
- Hands-on experience in gunning, casting, and brick lining supervision
- Good understanding of steelmaking processes (Ladle, EOF, EAF/BOF, Tundish, RH, Torpedo)
- Ability to analyse refractory wear patterns and recommend solutions
- Strong communication and technical presentation skills
- Proficiency in MS Excel and reporting tools
- Preferred: Prior on-site experience in integrated steel plants
- Experience in handling customer trials and performance optimization projects
- Exposure to cost optimization and refractory consumption reduction initiatives
- Familiarity with data analysis and reporting systems
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