Service Engineer I IS - Hybrid
$92,248–$143,228 year
Hybrid · Seattle, Washington, United States or Los Angeles, California, United States
Job Summary
Service Engineer I at Providence within Enterprise Information Services, a hybrid role supporting caregivers and business operations across multiple West Coast office locations. You will design and maintain high-performing, reliable, and secure services that meet compliance standards and KPIs for quality, cost, and caregiver experience. Responsibilities include architecting solutions, analyzing service delivery systems, optimizing capacity planning, troubleshooting complex issues, implementing permanent fixes, participating in disaster recovery, incident response, and continuous production monitoring. You will drive process improvements, leverage data-driven insights, enable predictable, on-time releases, and support cost-effective operations to deliver resilient, innovative solutions that empower caregivers and enhance service excellence across the organization.
Required Qualifications
- Bachelor's Degree in Computer Engineering, Computer Science, Mathematics, Engineering, or equivalent education/experience
- 1 year of related experience preferred
- Some experience in automation, specifically related to deployment, recovery, or other manual processes
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