Service Engineer
Hybrid · Prague, Prague, Czechia
Job Summary
Service Engineer responsible for developing service design solutions, supporting product support activities, resolving in-service technical issues, and improving reliability and service performance. Collaborates with cross-functional teams, customers, airlines, and MRO organizations to ensure effective technical support across the full product lifecycle. Develops service design and product support solutions based on customer, user, and business needs; translates service requirements into subsystem and component-level solutions; conducts trade studies; defines specifications; supports CTQ and requirements flowdown; verifies that designs meet service expectations. Ensures products meet service requirements across lifecycle, including installation, troubleshooting, repair, preventive and proactive maintenance, and field support. Supports incident management, field solutions, and timely resolution of technical problems affecting customers or fleet operations. Conducts root cause analysis and structured problem solving to identify causes of failures and recommend corrective actions. Prepares and reviews technical documentation such as repair instructions, service documents, and engineering reports. Reads and interprets technical drawings and engineering documentation. Supports fleet management, product reliability, and continuous improvement of service performance. Collaborates with engineering, manufacturing, services, customers, airlines, and MRO organizations to implement solutions. Hybrid setting – after onboarding home office possible. Relocation assistance provided: No.
Required Qualifications
- Degree in Engineering, Aerospace Engineering, Mechanical Engineering, or a related technical field from an accredited university or college
- Relevant experience in Service Engineering, Product Support Engineering, Mechanical Design, Systems Engineering, or a related engineering discipline
- Technical understanding and ability to apply engineering principles in support of serviceability, maintainability, and product support
- Experience with technical documentation, engineering specifications, and structured engineering processes
- Ability to read and interpret technical drawings, models, and engineering documentation
- Demonstrated experience in problem solving, root cause analysis, and technical issue resolution
- Good understanding of product support, field issue management, and in-service operations
- Ability to work effectively across cross-functional and global teams
- English proficiency required, Czech language skills are an advantage
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