Service Engineer - BMH
On-siteMadison, Wisconsin, United States
Job Summary
Conduct service design transfer tasks for New Product Introductions and perform Service Process Validation and Usability Studies. Set up Spare Parts in the ERP system and create/updating Service Process Failure Mode and Effects Analysis (pFMEA). Represent Service on the Engineering Change Control Board by reviewing and approving Design Changes. Review and research field service data across the Lunar/Bone and Metabolic Health installed base to explain unexpected patterns. Author, edit, and maintain Technical Bulletins that communicate known issues, corrective actions, and best practices to Field Service Engineers. Support the complaint-handling and CAPA process by compiling field data summaries and writing clear investigation and closure documentation. Partner with Engineering, Quality, and Regulatory teams to translate field trends into actionable recommendations. Maintain and organize the service knowledge base, ensuring bulletins, procedures, and reference documents are current. Present trend reviews and findings to service leadership and other stakeholders in a clear, organized format. Support new product introductions by reviewing early field data and helping document emerging service considerations.
Required Qualifications
- Bachelor's degree in any discipline, or equivalent professional experience
- Strong written communication skills, with demonstrated ability to produce clear, organized technical documents (reports, bulletins, summaries)
- Strong analytical and data-organization skills, including comfort working in Excel (pivot tables, basic formulas) or similar reporting/BI tools
- High attention to detail and a habit of following through on data quality and documentation accuracy
- Ability to synthesize information from multiple sources (field reports, complaint records, part usage) into a concise, actionable narrative
- Strong collaboration and communication skills to work effectively with Field Service Engineers, Engineering, and Quality teams
- Ability to manage multiple ongoing reports/bulletins and shifting priorities independently
- We will not sponsor individuals for employment visas, now or in the future, for this job opening
- Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable)
Desired Qualifications
- Experience in a service, quality, technical writing, or data/reporting role, ideally within medical devices or another regulated industry
- Familiarity with complaint handling, CAPA, or service management systems (e.g., Salesforce Field Service, Oracle, or similar CMMS/service platforms)
- Experience with data visualization or reporting tools (Power BI, Tableau, or similar)
- Prior exposure to medical device documentation practices and regulatory expectations (FDA, ISO 13485)
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