Service & Engagement Team Leader - Outer Banks, NC
$50,440–$54,600 year
On-siteKill Devil Hills, North Carolina, United States
Job Summary
Consistently deliver guest experience commitments by observing team members, providing feedback, and holding them accountable for service standards. Plan and execute daily/weekly workloads to support business priorities, sales goals, and guest engagement while leading a team of hourly staff through onboarding, coaching, and performance management. Manage workload and prioritize tasks independently to troubleshoot opportunity areas, de-escalate guest concerns, and ensure compliance with safety, security, and merchandise protection strategies. Evaluate candidates for open positions and support digital guest services including drive-up orders and returns. Occasionally assume store-level leadership on duty responsibilities to enable the guest experience during assigned shifts based on store needs.
Required Qualifications
- High school diploma or equivalent
- Must be at least 18 years of age or older
- Previous retail experience preferred, but not required
- Lead and hold others accountable
- Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed
- Work independently and as part of a team
- Manage workload and prioritize tasks independently and with a team
- Welcoming and helpful attitude toward all guests and other team members
- Effective communication skills
- Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes
- Access all areas of the building to respond to guest or team member issues
- Interpret instructions, reports and information
- Accurately handle cash register operations, cash transactions, and oversee cash office processes as needed
- Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 44 pounds without additional assistance from others
- Climb up and down ladders as needed
- Flexible work schedule (e.g., nights, weekends and holidays) and reliable and prompt attendance necessary
- Capable of working in and exposure to varying temperatures, humidity, and other elements while performing certain job duties including but not limited to Drive-Up, carryout, etc. as needed
- Ability to remain mobile for the duration of a scheduled shift (shift length may vary)
Desired Qualifications
- Previous retail experience preferred, but not required
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