Service & Engagement Team Leader - Edmond, OK
$43,680–$47,840 year
On-siteEdmond, Oklahoma, United States
Job Summary
Lead a team of hourly members to deliver guest experience commitments, ensuring every team member understands and consistently delivers on Target's guest experience standards. Actively observe team performance, provide feedback, and hold members accountable while recognizing great moments. Review area guest, financial, and team outcome metrics to identify opportunities, take action to improve, and align the team on right behaviors and execution. Plan and execute daily/weekly workload to support business priorities and deliver service and sales goals. Lead and demonstrate a culture of executing best practices during team onboarding, helping close skill gaps through development and coaching. Support Target Loyalty Programs by ensuring the team educates guests on benefits and features. Quickly respond to guest concerns by de-escalating situations and ensuring the team feels supported to resolve issues. Evaluate candidates for open positions and develop a guest-centric team. Support merchandise protection strategies, including ordering, storage, and application as directed by best practices. Occasionally assume store-level leadership on duty responsibilities to enable the guest experience during assigned shifts. Address all store emergency and compliance needs.
Required Qualifications
- High school diploma or equivalent
- Must be at least 18 years of age or older
- Previous retail experience preferred, but not required
- Lead and hold others accountable
- Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed
- Work independently and as part of a team
- Manage workload and prioritize tasks independently and with a team
- Welcoming and helpful attitude toward all guests and other team members
- Effective communication skills
- Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes
- Access all areas of the building to respond to guest or team member issues
- Interpret instructions, reports and information
- Accurately handle cash register operations, cash transactions, and oversee cash office processes as needed
- Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 44 pounds without additional assistance from others
- Climb up and down ladders as needed
- Flexible work schedule (e.g., nights, weekends and holidays) and reliable and prompt attendance necessary
- Capable of working in and exposure to varying temperatures, humidity, and other elements while performing certain job duties including but not limited to Drive-Up, carryout, etc. as needed
- Ability to remain mobile for the duration of a scheduled shift (shift length may vary)
Desired Qualifications
- Previous retail experience preferred, but not required
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