Service Dispatcher
On-siteConyers, Georgia, United States
Conyers, Georgia, United StatesOn-siteFull TimeHigh School Or EquivalentSmall
Full TimeHigh School Or EquivalentSmall
Job Summary
Coordinate daily schedules for service technicians using Acumatica ERP and dispatch staff to new jobs upon completion. Manage incoming and outgoing calls from technicians, vendors, and customers, redirecting inquiries to appropriate personnel. Communicate with the construction department to align technician availability with jobsite requirements and process service department paperwork. Create appointments, generate purchase orders, and handle markups as directed by the service manager. Maintain an organized daily schedule indicating technician locations.
Required Qualifications
- High School diploma or equivalent
- 3 – 5 years of customer service experience
- 2 – 4 years of dispatching experience
- 2 – 4 years of coordinating employee's schedules
- impeccable customer service skills
- ability to effectively communicate with other departments and customers
- comfortable with taking multiple phone calls from vendors, technicians, and customers each day
- comfortable working on a computer for prolonged periods
- ability to navigate each department at our main office
Desired Qualifications
- Previous experience working in HVAC
- Experience working with the accounting software Acumatica ERP
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