Service Dispatcher

Coordinate service visits by establishing priorities, scheduling appointments, and managing inventory before calls. Assist customers via phone, email, and walk-ins while resolving retail issues and confirming manufacturer warranties. Prepare reports, minimize non-billable technician time, and support accounts receivable by ensuring accurate warranty approvals and invoicing. Forward service requests to third-party providers where Johnson technicians are unavailable. Maintain positive relationships with customers and commercial establishments while completing miscellaneous administrative duties as assigned.