Service Dispatcher
On-site · Orlando, Florida, United States
Job Summary
The Service Dispatcher assists the Service Manager in the administration, organization, and coordination of the Service Department's resources and goals. Key responsibilities include scheduling service jobs, training field technicians in customer service and sales techniques, maintaining financial relationships with accounts receivable staff, solving customer complaints, and collaborating with various department managers. Candidates must demonstrate supervisory experience in a customer service environment, possess strong communication skills, and have knowledge of HVACR technology and terms. A valid driver's license is required, and the role requires flexibility for emergency on-call service.
Required Qualifications
- Proven supervisory experience in a customer service environment preferably in HVACR contracting or building services industry
- Ability to negotiate orders with suppliers to ensure prompt and timely receipt of materials at the best possible price
- Excellent oral and written communication skills, including the ability to work with diverse customer groups, all personnel levels in the HVACR field, suppliers, and the hearing impaired
- Basic knowledge of HVACR technology, including the ability to provide support, and even advice, to an on-site technician
- Knowledge of HVACR-related terms, training, job-costing, marketing and sales
- Ability and initiative to work a non-standard schedule, including a willingness to be on-call for purposes of taking emergency service calls, and TT calls from hearing impaired customers
- Ability to serve as the Service Manager in the absence of the incumbent
- Physical ability and initiative to meet with customers on the job-site to demonstrate 4 Seasons Air Conditioning and Heating's commitment to superior customer service and concern for its clients
- Skill and ability to sell service jobs and service contracts, face-to-face, in a letter, and on the phone
- Ability to comprehend and implement applicable federal, state, and local government laws, rules, and regulations, as they apply to the HVACR industry
- Ability to assist technicians scheduled for call duty in delivery of prompt, efficient service to after-hours customers
- Current (state) driver’s license
Desired Qualifications
- Bilingual a plus
- Service Titan experience a plus
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