Service Desk Tier 2 (TS/SCI)
On-siteReston, Virginia, United States
Job Summary
Provide end user software troubleshooting and desk-side support, handling hardware break/fixes for desktops, monitors, and KVMs. Utilize Remedy and SCCM to resolve technical issues while adhering to 8570 compliance and DOD STIG/SRG standards. Create SOPs and document processes to enhance the IT troubleshooting workflow with Engineering teams. Support major life-cycle projects, including large office moves, and perform printer break/fixes using the STIG process. Requires Top Secret/SCI clearance and minor network monitoring experience. Located in Reston, VA, this full-time role offers a high-paced environment requiring strong communication skills.
Required Qualifications
- Must be 8570 compliant
- Good communication skills
- Ability to work in a high paced environment
- Experience with Remedy
- Experience with SCCM
- Ability to provide end user software troubleshooting and desk side support
- Hardware break/fix experience, including Desktops, Monitors, and KVMs (among other equipment)
Desired Qualifications
- Experience with documenting and enhancing the IT troubleshooting process while working with Engineering teams to escalate and resolve technical issues
- Experience creating SOP's
- Experience with DOD STIGS and SRGs
- Experience with Printers (break/fix, and the STIG process)
- Experience with major life cycling projects including the ability support large office moves
- minor network monitoring experience
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