Service Desk Technician
$60,000–$65,000 year
On-site · Seattle, Washington, United States
Job Summary
Provide hands-on, in-office technical support for end users in a fast-paced corporate environment. Responsible for day-to-day workstation support, user account administration, device provisioning, and rapid resolution of IT issues to ensure a high-quality employee experience. Deliver Tier 1–2 support for Windows-based laptops/desktops and peripherals; administer Active Directory and Azure Entra ID; support Microsoft 365 services (Outlook, Teams, OneDrive, SharePoint); image and deploy computers for new hires; onboarding and offboarding tasks; diagnose networking, printer, and connectivity issues; document incidents in a ticketing system; escalate and own complex issues through resolution; maintain IT asset inventory and lifecycle management; provide professional, customer-focused in-office support.
Required Qualifications
- 3–5 years of experience in a Service Desk, Desktop Support, or IT Support role
- Strong knowledge of Windows 10/11
- Hands-on experience with Active Directory administration
- Experience supporting Microsoft Office 365
- Proven ability to troubleshoot end-user computer issues
- Experience preparing and deploying computers for employees
- Strong communication skills and customer-service mindset
- Ability to work onsite in Seattle, WA
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