Service Desk Technician (Tier 1)
$33,280–$37,440 year
Remote · United States or US
Job Summary
Provides phone, email, and chat support for corporate clients’ PC hardware and software. Handles troubleshooting for Outlook, Windows 7/10, Office 365, mobile devices (including email sync), VPN connectivity, and remote access. Uses Active Directory for password resets and supports printer configurations; manages 50-60 issues per day with strong documentation, communication, and customer-service alignment. Requires 1 year of service-desktop or call center experience, a trade school certificate or associate degree in a related field, and a personal smartphone with work-related 2-factor authentication capabilities. Adheres to company policies and values; Equal Opportunity Employer.
Required Qualifications
- Trade School Certificate or Associate Degree in related field
- 1 year experience in call center or service desk environment
- Knowledge of Windows 7, Windows 10
- Office 365 Support
- User creations/terminations
- End-user self-service tools
- Cloud support – multiple device data syncing
- ServiceNow or other ticketing systems
- Word, Excel, PowerPoint, Office365, Outlook, Lotus Notes
- Internet Service Provider (ISP), Cable Modem, and Internet Support
- Effective troubleshooting and documentation skills
- Knowledge navigating a knowledgebase
- Proficient use of Microsoft Office applications
- 2-factor authentication capabilities for work tasks
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