Service Desk Technician Tier 1
$55,000–$65,000 year
Remote · Boca Raton, Florida, United States or New York City, New York, United States
Boca Raton, Florida, United States or New York City, New York, United StatesRemoteFull Time$55,000–$65,000 yearEntry LevelNo RequirementUnknown
Type
Full Time
Level
Entry Level
Education
No Requirement
Company size
Unknown
Job Summary
As a Service Desk Technician Tier 1, you will be the first point of contact for clients experiencing technical issues. Responsibilities include troubleshooting PCs, assisting with account access issues, and collaborating with senior technicians for escalation of complex problems.
Required Qualifications
- 1–2 years of IT Help Desk or related technical support experience
- Basic troubleshooting of Windows and/or Mac systems
- Familiarity with Microsoft 365 applications
- Clear written and verbal communication skills
- A strong willingness to learn and grow
Desired Qualifications
- IT-related coursework or certifications (CompTIA A+, Network+, or equivalent)
- Previous MSP or Help Desk experience
Additional Requirements
- Candidates must have a personal cellphone for MFA
- Candidates must have a reliable internet connection
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