Service Desk Technician (On Site)
On-siteHouston, Texas, United States
Job Summary
Serve as the initial point of contact for clients seeking remote technical assistance and ensure reliable technology resolutions. Build client relationships through active listening and empathetic behavior while tailoring explanations of complex technical concepts to meet clients where they are. Discover and implement resolutions successfully and efficiently through critical thinking skills, maintaining a client-first service attitude and professional demeanor. Requires 1-3 years in IT support troubleshooting Tier I–Tier II tickets or a bachelor's degree, with proficiency in Microsoft 365, Active Directory, and Windows OS. On-site role in Houston, TX, offering competitive salary, comprehensive health benefits, 3 weeks PTO, and 401k matching.
Required Qualifications
- Local to the Houston, TX area
- 1-3 years in an IT support role troubleshooting Tier I – Tier II tickets
- Bachelor's degree in a technical area of study
- Current experience supporting Microsoft 365 applications
- Proven knowledge with creating and managing users, groups, and objects within Active Directory and/or Entra ID
- Working knowledge of electronic ticketing systems
- Working knowledge of current Windows OS
- Ability to undergo and pass a background check in accordance with state and federal laws
Desired Qualifications
- macOS
- Basic networking concepts such as DHCP, DNS, TCP/IP and IP routing
- Microsoft 365 and Google Workspace administration
- Remote administration concepts and tools
- Process/task automation solutions in business or other environments
- Microsoft Azure
- Experience with managed services tools from vendors such as ConnectWise, Datto/Kaseya, etc.
- Professional certifications: A+, Network+, Security+, Microsoft certifications, etc.
- A bachelor's degree in a related area of study
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