Service Desk Technician
$50,000–$50,000 year
On-siteArlington, Virginia, United States
Job Summary
Provide first-level contact and problem resolution for users with assigned software application problems, resolving issues using available tools and following established procedures. Respond to technical assistance requests in person, via phone, or electronically, and act as a liaison between customers and internal support staff to ensure accurate problem interpretation. Assist with installing, troubleshooting, diagnosing, and resolving Windows server and computer-related equipment problems. Receive and process workload assignments from technical support division team leaders or supervisors through the contractor lead, and meet with the team daily or as required to discuss new assignments, project milestones, and system changes.
Required Qualifications
- 2+ years' experience in a Service Desk environment
- CompTIA Security + REQUIRED
- U.S. Citizenship
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