Service Desk Technician 3
$45,760–$52,000 year
RemoteKansas City, Missouri, United States
Kansas City, Missouri, United StatesRemoteContract$45,760–$52,000 yearLarge
ContractLarge
Job Summary
Troubleshoot, repair, and deploy Windows and Apple products, including mobile devices, network printers, and multifunctional devices. Respond to users via phone, Teams, and email to diagnose software and hardware issues, then accurately record all work in tickets. Manage Active Directory tasks such as password resets and user/group assignments, while resolving remote VPN and network drive access problems. Work remotely after an initial 6-8 week office training period, utilizing existing help desk systems to support office staff.
Required Qualifications
- 1-2 years of experience in MS Windows environment handling calls on break/fix support
- Experience using and troubleshooting MS Office (O365) products
- Experience using ticketing systems
- Experience managing and troubleshooting Windows 11 workstations
- Working knowledge of Active Directory Users and Computers
- Working knowledge of Apple products including iPhone, iPad and Mac Computers
- Able to demonstrate superior customer service skills
- Able to communicate and translate complex technical topics into easy-to-understand concepts
- Able to communicate clearly and effectively, both verbally and in writing
- Able to clearly document technical processes
- Able to proficiently manage and troubleshoot Microsoft desktop operating systems
- Able to ask directed and logical questions to determine problem causation and follow documented processes to a successful resolution
- Must live in the Kansas City area
- Must be available for remote work
- Must be available for initial training period of 6-8 weeks in the office
Desired Qualifications
- Experience with ServiceNow
- Certification and/or License
- Bachelor's degree
- Experience troubleshooting mobile devices, iPhone/iPad and Android
- Experience troubleshooting Network Printer and Multifunctional Devices
- Experience troubleshooting remote VPN connectivity
- Experience troubleshooting network drive access
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.