Service Desk Tech–Level 1
$49,600–$56,160 year
On-site · Sacramento, California, United States
Job Summary
Service Desk Technician provides frontline technical support to end users by troubleshooting hardware, software, and system issues; aims for timely, professional resolution and first-touch resolution whenever possible; handles tickets via phone, web portal, email, and chat, with remote hands-on support as needed; escalates to outside vendors for unresolved issues; contributes to knowledgebase and communicates planned outages to end users; reports to the Service Desk Manager; base pay range is $24-$27 per hour with standard benefits; 1-year tech/support experience preferred; retail team environment experience and POS system knowledge are valued.
Required Qualifications
- 1-year experience in technical/support field (preferred)
- Experience with desktop and server operating systems (Windows Desktop, Server)
- Knowledge of basic computer hardware including POS systems
- Experience with Microsoft Office Suite
- Strong customer service and communication skills
- Ability to diagnose and resolve issues; escalate with actionable troubleshooting information
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