Service Desk Support I

Assist with the installation, configuration, and support of desktops, laptops, and thin clients, preparing and deploying computer equipment with standard software. Diagnose and resolve routine hardware and software issues, create user documentation, and manage user accounts and basic access permissions. Provide support for break/fix issues, software installations, and hardware repairs, escalating complex problems to Service Desk Support II or other IT teams. Work with the Managed Service Provider for account creation, mailbox setup, password resets, and security changes. This role helps maintain HellermannTyton's IATF16949/ISO9001 Quality and ISO14001 EMS certifications by following all corporate policies and documentation standards. A valid driver's license, adequate insurance, and a clean driving record are required.