Service Desk Specialist (Future Opportunities)
HybridManchester, England, United Kingdom or Reigate, England, United Kingdom
Manchester, England, United Kingdom or Reigate, England, United KingdomHybridFull Time
Full Time
Job Summary
Troubleshoot inbound calls and cases, audit installations, and escalate customer queries while managing service requests through various interfaces. Collaborate with technical support teams to drive process improvements, provide training support to internal teams, and review service requests for accuracy and compliance. Foster strong customer relationships, resolve escalated issues promptly, and monitor incidents to ensure timely resolution and satisfaction. Work autonomously to solve technical issues and suggest efficiency improvements.
Required Qualifications
- 1+ year of working knowledge in service desk or related roles
- Comfortable with ITSM service desk platforms and tools
- Proficient in MS Office applications, especially Outlook, Excel, and Word
- Proactive and resourceful attitude
- Outstanding organizational and communication skills, both written and verbal
- Ability to effectively prioritize and manage multiple tasks in a fast-paced environment
- Strong collaborator with cross-functional teams
Desired Qualifications
- ITIL Foundation or Comptia A+
- Experience in Telephony
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