Service Desk Representative

Provide first-line support to customers via phone and email, delivering a professional and customer-focused service experience. Troubleshoot and resolve technical issues in collaboration with colleagues and specialist teams to ensure timely solutions. Manage and follow up on support cases according to ITIL processes, ensuring SLA compliance and clear communication throughout the case lifecycle. Work closely with Delivery, Operations, and Sales departments to resolve customer needs efficiently while meeting SLA commitments. Fluency in both English and Norwegian is required.