Service Desk Representative
$35,360–$39,520 year
On-siteNapa, California, United States
Job Summary
Greet members and guests efficiently, handle check-ins, and answer telephone inquiries. Schedule service appointments, take reservations, and assist with retail purchases and club services. Present membership information to prospects and promote club activities while maintaining inventory for food, lockers, and laundry. Administer emergency care, handle injury and illness incident reporting, and keep communication logs and lost-and-found ledgers. Work as a team with all departments, attend site meetings and trainings, and ensure the club remains stocked and clean. Maintain a friendly, welcoming environment as the first line of communication with members.
Required Qualifications
- Minimum GED/High School Diploma or equivalent
- Must be detail oriented
- Must be organized
- Must be highly responsive
- Must have a commitment to customer service
- Must have strong verbal communication skills
- Must be AED/CPR/First Aid Certified
- Must have proof of citizenship or legal status
- Must be able to take the responsibility for the health and safety of others
- Must be able to stand for several hours in a same shift
- Must be able to lift 25 lbs
- Must follow OSHA and Active Wellness safety standards
Desired Qualifications
- Previous health club personal training experience
- Previous experience with Member Management Systems
- Basic accounting skills
- Basic computer skills
- Ability to multitask
- Commitment to the fitness industry
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