Service Desk Rep
On-site · Birmingham, Alabama, United States
Job Summary
Service Desk Rep II provides first-line IT support and customer service for incident resolution and service requests, serving as the initial contact for IT issues across hardware, software, and networking. Responsibilities include triage, research, and resolution of user-reported issues, documenting in ServiceNow, and escalating as needed. Tasks cover desktop/laptop/mobile devices, printers, network connectivity, and both physical and virtual server environments, with routine server support on physical and virtual machines (VMware vSphere). The role involves monitoring server health, basic infrastructure maintenance, and communicating with users to provide status updates and best practices to minimize recurring problems. Requires using remote support tools when on-site assistance is not required, creating a positive customer support experience, and maintaining attendance and adherence to policies. Shift: 2nd shift (3pm–12am); Location: Birmingham, AL."
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