Service Desk Remote Technician
$45,000–$55,000 year
RemoteUnited States
Job Summary
Review tickets, update notes, and troubleshoot problems over the phone and via remote screen sharing tools for end-users requiring assistance. Gather troubleshooting information to determine issues, triage incoming incidents to prioritize highest-priority problems, and escalate tickets to Level 2 Technicians as necessary. Support users across various industries using Office 365, Microsoft Azure, Fortinet networks, Windows environments, and Active Directory through remote access technologies. This role requires 2+ years of phone support experience and a Bachelor's degree, with a focus on delivering an outstanding customer experience and resolving problems with a sense of urgency.
Required Qualifications
- 2+ years of phone/help desk support experience
- Bachelor's Degree
- Have some experience with troubleshooting the following technologies: Office 365
- Have some experience with troubleshooting the following technologies: Microsoft Azure
- Have some experience with troubleshooting the following technologies: RemoteApp Environments
- Have some experience with troubleshooting the following technologies: Fortinet Routers, Switches and Wireless Aps
- Have some experience with troubleshooting the following technologies: Veeam Backup Software
- Have some experience with troubleshooting the following technologies: Windows 10
- Have some experience with troubleshooting the following technologies: MacOS
- Have some experience with troubleshooting the following technologies: Windows Server 2012 – 2019
- Have some experience with troubleshooting the following technologies: Active Directory
- Have some experience with troubleshooting the following technologies: Hardware Drivers
- Have some experience with troubleshooting the following technologies: TCP and UDP Networking
- Exceptional problem-solving abilities
- Ability to deliver an outstanding customer experience
- Strong work ethic with a 'get the job done right' attitude
- Desire to learn new technologies
Desired Qualifications
- Desire to help people be productive
- Positive
- Personable yet professional with our clients
- Sense of urgency to resolve problems in a timely manner
- Enthusiasm for technology and associated trends
- Excellent verbal and written communication skills
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