Service Desk
$29,120–$29,120 year
On-siteGrand Rapids, Michigan, United States
Job Summary
Greet members and guests upon arrival and departure, monitor club access, and answer phone calls while handling complaints. Sell memberships, write agreements, and enter new members into the database using the Point-of-Sale system. Perform beginning and end-of-shift procedures, complete the Club Walk-Around every 20 minutes, and maintain the customer service front desk. Conduct housekeeping duties including cleaning equipment, hydromassage beds, and floors, plus replenishing supplies and emptying trash. Provide tours to prospects, schedule fitness training appointments, and guide new employees. Work primarily indoors with normal exposure to light, sound, heat, and cold, requiring the ability to lift 60 lbs and operate cleaning equipment.
Required Qualifications
- Must be able to frequently walk, stand, bend, stoop, kneel, crouch, grasp, and reach
- Must be able frequently move, lift, push, pull, carry at least 60 lbs.
- Must be able to operate equipment such as vacuums and floor scrubbers
- Must have the ability to communicate information and ideas so others will understand and must be able to exchange accurate information
- Must be able to recognize, identify, and judge behavior within environment
Desired Qualifications
- High School Diploma or G.E.D. preferred
- Previous customer service and/or sales experience preferred
- Previous cleaning/maintenance experience preferred
- Basic computer literacy
- Excellent phone, communication, and interpersonal skills
- Understand and be able to communicate the Judgment Free Zone concept
- Accuracy with numbers
- Ability to follow directions
- Ability to work well independently and with others
- Positive attitude and willingness to help others
- Ability to maintain composure in difficult situations
- Ability to recognize and learn from mistakes
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