Service Desk

Service Desk Associate at Ohana Growth Partners for a Planet Fitness club. Responsibilities include greeting members and guests, monitoring club access, answering questions and handling complaints, providing information to prospects, giving tours, selling memberships and entering new members into the database, operating the POS system, scheduling fitness training sessions, performing club housekeeping, and maintaining front desk organization. Requires excellent phone and interpersonal skills, ability to communicate the Judgment Free Zone concept, strong numerical accuracy, ability to follow directions, work well independently and with others, and a positive, helpful attitude. The role emphasizes customer service, sales support, facility upkeep, and basic computer literacy within an indoor club environment.