Service Desk
$31,824–$31,824 year
On-siteTraders Hill, Georgia, United States
Job Summary
Greet members and guests upon arrival and departure, monitor club access, and answer phone calls to provide information to prospects. Handle member and guest complaints, sell memberships, write agreements, and enter new members into the database while operating the Point-of-Sale system. Perform beginning and end-of-shift procedures, complete the Club Walk-Around every 20 minutes, and schedule fitness training appointments. Maintain the front desk organization and execute club housekeeping duties including cleaning equipment, hydromassage beds, floors, and restrooms, as well as replenishing supplies and emptying trash.
Required Qualifications
- Must be able to frequently walk, stand, bend, stoop, kneel, crouch, grasp, and reach
- Must be able frequently move, lift, push, pull, carry at least 60 lbs.
- Must be able to operate equipment such as vacuums and floor scrubbers
- Must have the ability to communicate information and ideas so others will understand and must be able to exchange accurate information
- Must be able to recognize, identify, and judge behavior within environment
Desired Qualifications
- High School Diploma or G.E.D. preferred
- Previous customer service and/or sales experience preferred
- Previous cleaning/maintenance experience preferred
- Basic computer literacy
- Excellent phone, communication, and interpersonal skills
- Understand and be able to communicate the Judgment Free Zone concept
- Accuracy with numbers
- Ability to follow directions
- Ability to work well independently and with others
- Positive attitude and willingness to help others
- Ability to maintain composure in difficult situations
- Ability to recognize and learn from mistakes
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