Service Desk
$26,000–$26,000 year
On-siteCleveland, Tennessee, United States
Cleveland, Tennessee, United StatesOn-siteFull Time$26,000–$26,000 yearEnterprise
Full TimeEnterprise
Job Summary
Greet members and guests upon arrival and departure, monitor club access, and answer phone calls while handling complaints and providing tours. Sell memberships, write agreements, and enter new members into the database using the Point-of-Sale system. Operate cleaning equipment, vacuum, mop, and dust the facility, including hydromassage beds and lockers, while maintaining the front desk organization. Perform beginning and end-of-shift procedures, complete the Club Walk-Around every 20 minutes, and answer questions for new employees.
Required Qualifications
- Must be able to frequently walk, stand, bend, stoop, kneel, crouch, grasp, and reach
- Must be able frequently move, lift, push, pull, carry at least 60 lbs.
- Must be able to operate equipment such as vacuums and floor scrubbers
- Exposure to standard cleaning fluids and chemicals
- Must be able to recognize, identify, and judge behavior within environment
- Must have the ability to communicate information and ideas so others will understand and must be able to exchange accurate information
Desired Qualifications
- High School Diploma or G.E.D. preferred
- Previous customer service and/or sales experience preferred
- Previous cleaning/maintenance experience preferred
- Basic computer literacy
- Excellent phone, communication, and interpersonal skills
- Understand and be able to communicate the Judgment Free Zone concept
- Accuracy with numbers
- Ability to follow directions
- Ability to work well independently and with others
- Positive attitude and willingness to help others
- Ability to maintain composure in difficult situations
- Ability to recognize and learn from mistakes
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