Service Desk Monitoring Technician
HybridPortland, Oregon, United States
Job Summary
Monitor servers, network equipment, and critical web applications using Solarwinds, initiating and troubleshooting server operations while resolving patch installation failures by coordinating out-of-band patching. Manage the Stonebranch application scripting environment, creating Active Directory groups, file shares, and user roles, then add or remove users from relevant memberships and software roles. Handle end-user support calls to troubleshoot issues and facilitate communication between teams for priority incidents. Requires 3-5 years in technical support, experience with ticketing systems, and strong documentation skills. Work Tuesday through Thursday from 7 PM to 7 AM in the Portland/Vancouver metro area.
Required Qualifications
- Candidate MUST be local to the Portland/Vancouver metro area
- 3-5 years in a technical support role
- Experience with monitoring ticket systems and working with end users
- Experience with working with a ticketing system in the last 5 years
- Excellent customer service, written and verbal communications skills
- Experience with documenting processes and workflows
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