Service Desk Level 1 Analyst (Mexico)
Remote · Mexico
MexicoRemoteFull TimeEntry LevelAssociates DegreeIT ServicesUnknown
Type
Full Time
Level
Entry Level
Education
Associates Degree
Company size
Unknown
Industry
IT Services
Job Summary
Be the first point of contact for technical support via phone, email, and chat. Troubleshoot and resolve issues with desktops, laptops, printers, mobile devices, software, and networks. Log all interactions in the ticketing system and escalate when needed. Ensure timely and accurate resolution of issues while delivering exceptional customer service. Follow up with users to confirm satisfaction. Invest in training, certifications, and ongoing learning. Participate in special projects that enhance service delivery.
Required Qualifications
- High school diploma or equivalent required
- 1–2 years in a technical support role
- Proficiency in Windows OS, Microsoft Office suite, and basic network troubleshooting
- Experience with ticketing systems and customer service
- Strong communication and problem-solving skills
- HDI-SCA, ITIL Foundation, Microsoft 365 Fundamentals certifications (or working toward) preferred
Additional Requirements
- This role is open to applicants in Mexico only.
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