Service Desk III
$100,000–$120,000 year
On-siteSan Francisco, California, United States
Job Summary
Troubleshoot and resolve technical issues across networks, infrastructure, SaaS applications, and file shares while partnering with cross-functional teams and external vendors to improve system performance. Own complex issues end to end, from initial report through resolution, documenting outcomes and driving system improvements. Administer cloud identity platforms, MDM automation, and MDR/XDR tools to maintain security and efficiency, leading technology rollouts and system upgrades as part of company-wide initiatives. This role sits within the IT, Compliance, and Security Team at Crusoe, an AI infrastructure company solving the power bottleneck for global workloads.
Required Qualifications
- Strong background in cloud identity management platforms (SSO, SAML 2.0, and MFA)
- Hands-on experience with MDM automation tools such as Google MDM, Kandji, or Intune
- Experience administering and troubleshooting Windows, macOS, and Linux systems
- Familiarity with MDR/XDR platforms such as Sophos XDR, CrowdStrike, or Huntress
- Proficiency with ticketing systems, IT documentation platforms, and SaaS management
- Experience working as a project-oriented engineer, comfortable leading initiatives end to end
- Strong written, oral, and interpersonal communication skills, with the ability to self-start, collaborate, and problem-solve effectively
- Ability to pass a background check
Desired Qualifications
- Bachelor's degree or equivalent experience with 6+ years of IT systems experience
- Prior experience working in large enterprises with significant user bases
- Previous NOC/SOC experience
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