Service Desk Engineer
$43,740–$46,181 year
Hybrid · Trowbridge, England, United Kingdom
Trowbridge, England, United KingdomHybridFull Time$43,740–$46,181 yearMid LevelNot SpecifiedServicesUnknown
Type
Full Time
Level
Mid Level
Education
Not Specified
Company size
Unknown
Industry
Services
Job Summary
Provide remote and on-site IT service desk support for Wiltshire Council's ICT systems, handling customer calls, troubleshooting software and hardware issues, documenting IT problems, and escalating complex cases to ensure reliable IT services and a positive user experience; requires collaboration with departments and customers, and the ability to work in a hybrid environment with a focus on problem-solving and efficient resolutions.
Required Qualifications
- Experience in IT service desk
- Ability to provide remote and on-site support
- Strong collaboration and problem-solving skills
- Experience in documentation and escalation processes
- Understanding of ICT systems and software/hardware troubleshooting
- Customer-focused service delivery
- Ability to work in hybrid environment
- Compliance with safeguarding and inclusion policies
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