Service Desk Engineer
$61,875–$82,500 year
Remote · United States or US
Job Summary
Service Desk Engineer I delivering premium IT managed services to clients, acting as a primary technical resource for the team, providing advanced troubleshooting, guiding supporting engineers, managing client IT systems and adhering to SLAs, performing root-cause analysis, producing technical documentation, and contributing to continuous improvement. Responsibilities include client support and service delivery, infrastructure management, technical leadership and mentorship, collaboration with cross-functional teams, and staying current with emerging technologies. Role requires 5-7 years IT experience in related roles, a bachelor’s or associate degree, and relevant certifications are highly desirable; full-time with on-call rotation and occasional travel.
Required Qualifications
- Bachelor’s degree or Associate’s degree in Information Technology, Computer Science, Network Administration or related business field
- Industry certifications (e.g., CompTIA A+, Network+, Security+, AWS, Azure, MCP, CCNA or similar) desirable
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