Service Desk Engineer II (The Woodlands - Hybrid)
Hybrid · The Woodlands, Texas, United States
The Woodlands, Texas, United StatesHybridFull TimeMid LevelNot SpecifiedUnknown
Type
Full Time
Level
Mid Level
Education
Not Specified
Company size
Unknown
Job Summary
Service Desk Engineer II responsible for end-to-end lifecycle coordination of IT projects for clients, including onboarding/offboarding, project buildouts, QA across NetSuite/Salesforce/Smartsheet stacks, vendor/subcontractor coordination, and 90-day client reviews; collaborates with Sales Representatives and Engineers to align quotes with brand standards, manages annual CAPEX/OPEX budgets, and ensures service delivery meets client expectations, with a hybrid work arrangement in The Woodlands, TX.
Required Qualifications
- At least 2 years of experience in IT managed services/help desk, preferably in the hospitality industry.
- Experience with project managing variety of IT products and recurring services.
- Experience in managing third party vendors, contractors, and timelines.
- A strong interest in project management.
- Advanced computer skills and in-depth knowledge of different operating systems, network administration and service desk administration.
- Project management and leadership skills for managing projects and the teams involved with them.
- Strong written and verbal communication skills to coordinate with team members and management and explain technical issues.
- Analytical and problem-solving skills to handle any issues that occur during project completion.
- Organization and time management skills to keep projects on track and within budget.
- Excellent resource planning and task scheduling skills.
- Flexibility for up to 20% travel.
- Positive and committed initiative-taker, structured, goal-oriented.
- Ability to work one week on call per month to support critical issues (6 pm – 6 am CT Monday to Friday, Saturday/Sunday all day)
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