Service Desk Engineer
$36,224–$45,312 year
On-site · Stoke Gifford, England, United Kingdom
Job Summary
Service Desk Engineer providing second-line application support for business-critical software used in defence, aerospace and engineering contexts. Resolve incidents using ITIL-aligned processes, respond to requests via phone and email, prioritize workloads, and communicate progress to both technical and non-technical users. Collaborate with wider IT teams, escalate issues when needed, and maintain reliable, secure, and available systems. On-site at Babcock Technology Centre with fixed 7am–7pm hours (mon–fri) and a 35-hour workweek; UK National Security Clearance (SC) required. Opportunities for development within IT service management and application support.
Required Qualifications
- Experience supporting software applications in a service or operational environment
- Working knowledge of IT service management tools for incident handling
- Technical understanding of databases, including Oracle or SQL
- Strong analytical and methodical approach to problem solving
- Ability to communicate technical information clearly to non-technical users
- Certifications or training in ITIL, Oracle or SQL - Desirable
- Security Clearance
- The successful candidate must be a sole UK National who is able to achieve and maintain Security Check (SC) security clearance for this role.
Additional Requirements
- National security clearance may affect eligibility
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