Service Desk Developer
On-siteWarsaw, Mazovia, Poland
Job Summary
Implement new technologies, tools, processes, and policies while documenting technical solutions in the knowledge base. Facilitate knowledge transfer across the team by sharing best practices and lessons learned with colleagues. Attend structured training sessions and adhere to quality requirements and account regulations to consistently reach outlined Key Performance Indicators. Ensure high levels of customer satisfaction through quality service delivery while working with English and Dutch-speaking teams in a multilingual environment. This three-month contract offers exposure to international clients and a collaborative learning environment focused on continuous improvement.
Required Qualifications
- 4-6 years of experience in service desk management
- Fluent English (E3 level)
- Fluent Dutch (E3 level)
- Strong service desk technical skills
- Experience with knowledge management systems
- Understanding of quality management principles
- Ability to learn and adapt to new technologies quickly
- Strong documentation skills
- Commitment to meeting performance targets
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