Service Desk Coordinator
HybridBrisbane, Queensland, Australia
Job Summary
Be the friendly first point of contact for customer support requests via phone, email, and ticketing system. Accurately log, triage, and assign service requests based on priority, impact, and SLA requirements while monitoring queues to ensure timely resolution and escalation of high-priority issues. Communicate clearly with customers throughout the support process and collaborate with engineers and internal teams to drive job progression and closure. Identify and record chargeable work for invoicing and contract compliance, then contribute to process improvements. Join the on-call roster and work rotating early and late shifts. Ideally, you will be Brisbane based, with work-from-home options available.
Required Qualifications
- Previous experience in a service desk environment
- Demonstrated ability to take ownership of tasks and see them through to resolution
- Strong communication skills and a professional, customer-focused approach
- High attention to detail and a commitment to accuracy in documentation
- A positive, team-oriented attitude with the ability to work independently when needed
- Familiarity with ticketing systems and service management tools
- Flexibility to work early and late shifts as part of a rotating schedule
- Ideally, you will be Brisbane based, however other locations will be considered
- Work From Home available
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