Service Desk Associate with Italian
Remote · Bucharest, București, Romania
Job Summary
Service Desk Associate handling Italian-language customer requests, logging incidents, performing problem identification and resolution following defined procedures, documenting troubleshooting steps in a data capture tool, and escalating as needed to ensure timely resolution. Maintains knowledge of the customer environment, understands SLAs, and contributes to department performance through effective communication, documentation, and ongoing training in product, industry, and business skills. Collaborative, customer-focused support in a multilingual environment with strong written and verbal communication, discretion, and professionalism.
Required Qualifications
- Customer Interaction Handling
- Problem Solving & Escalation Management
- Data Quality
- Service Level Agreement understanding/handling
- Organization skills, attention to detail and follow through to resolve issues
- Good technical aptitude with an ability to learn quickly
- Fluent in Italian language
- Upper Intermediate English level
- Time management and administrative skills
- Written and verbal communication skills
- Discretion, professionalism, confidentiality and critical judgment
- Computer literacy and working knowledge of Microsoft Office
- Ability to operate office equipment (printer, phone, photocopier, etc.)
- Team player with interpersonal and conflict management skills
- Self-Motivated, positive attitude and approach
- Flexibility to take on additional responsibility and tasks when required
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