Service Desk Analyst (Technical Support Administrator)
On-siteCanberra, Australian Capital Territory, Australia
Canberra, Australian Capital Territory, AustraliaOn-siteFull TimeEnterprise
Full TimeEnterprise
Job Summary
Accept and resolve Level 1 tickets while monitoring and administering storage technologies, including SAN/NAS, block, and file storage. Monitor storage fabric, software-defined networking, routing/switching, and hyper-converged infrastructure to resolve application processing and operating system incidents across Windows, Unix, and Linux environments. Participate in shift work to provide 24/7 support coverage within a Level 2 Service Desk. This role operates as part of a 24/7 SOC in Canberra, requiring on-site shift work and Australian citizenship with baseline clearance.
Required Qualifications
- Australian Citizen
- current baseline clearance
- ability to work shift work on-site in Canberra
- ability to meet International Traffic in Arms Regulations (ITAR) requirements
- 3-5 years of delivery experience
- proven track record of providing advanced technical support and resolving complex issues
- expertise in troubleshooting hardware and software issues
- expertise in monitoring infrastructure and applications
- expertise in ensuring seamless IT operations
- ability to accept and resolve tickets from the Level 1 Service Desk
- ability to monitor and administer storage technologies, including SAN/NAS, block and file storage
- ability to monitor storage fabric, software-defined networking, routing/switching, and hyper-converged infrastructure
- ability to monitor and resolve application processing incidents
- ability to monitor and resolve Operating system (Windows, Unix, Linux) incidents
- willingness to participate in shift work to provide 24/7 support coverage
Desired Qualifications
- exceptional problem-solving abilities
- effective communication skills
- commitment to continuous learning
- passion for optimising system performance
- ability to thrive in a collaborative environment
- adaptability to new requirements and problem sets
- strengths in what the candidate wants to learn
- strengths in how far the candidate wants to go
Additional Requirements
- Australian Citizenship required
- Baseline clearance required
- ITAR considerations may apply
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