Service Desk Analyst, Resource Pool, 1st Shift
On-siteGreenwood, South Carolina, United States
Job Summary
Respond promptly to incoming IT service desk calls, emails, and ticket submissions from hospital staff, ambulatory clinics, and patients. Provide first-level support for desktops, laptops, printers, mobile devices, software applications, and clinical systems, including assisting patients with MyChart login issues and account setup. Monitor system consoles for network or system errors, escalate critical issues, and coordinate documentation of troubleshooting steps for recurring problems. Support onboarding of new users by configuring accounts and devices, and maintain detailed activity logs in the ticketing system. Work Monday through Friday, 8:00 AM to 5:00 PM, as needed. This role serves a multi-facility healthcare organization, requiring familiarity with EHR systems like Epic and patient portals.
Required Qualifications
- 1–2 years of experience in a technical support or service desk role
- Demonstrated ability to troubleshoot hardware, software, and network-related issues
- Strong organizational skills with the ability to multitask and prioritize in a fast-paced environment
- Customer-focused mindset with a commitment to providing responsive, respectful, and solution-oriented support
Desired Qualifications
- Associate's degree in Information Technology or a related field
- Experience in a healthcare environment
- Familiarity with EHR systems (e.g., Epic) and patient portals (e.g., MyChart)
- Excellent verbal and written communication skills, especially when interacting with non-technical users or patients
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