Service Desk Analyst

Redwood Logistics

Chicago, Illinois, United StatesHybridFull Time$60,000–$75,000 yearMid LevelBachelors DegreeUnknown

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Posted 7 months ago

Job Summary

Service Desk Analyst responsible for delivering IT services and support within a hybrid environment. Ideal candidates should have a Bachelor's degree in IT, 2-3 years of experience managing Windows workstations, and relevant help desk experience.

Required Qualifications

Bachelor’s degree in IT or equivalent mix of related coursework and experience
2-3 years managing and troubleshooting Microsoft Windows workstations in a corporate environment
1-3 years’ experience on a help desk / service desk team in a corporate environment using a formal ticketing platform
Experience with Windows Management Instrumentation (WMI)
Demonstrated experience managing user and computer objects in Active Directory
Working knowledge of Group Policy
Demonstrated experience managing mailboxes with O365 environments
Working knowledge of TCP/IP networking and related technologies
Experience managing components of cloud platforms and infrastructure
Experience using PowerShell to conduct and automate routine tasks
Experience deploying software with tools such as InTune and Group Policy