Service Desk Analyst
$53,700–$69,800 year
Hybrid · Portland, Oregon, United States
Job Summary
Service Desk Analyst role providing front-line OS, application, and hardware support for local and remote users, including Active Directory account management, asset lifecycle tasks (procurement, imaging, deployment, tracking, disposition), end-user onboarding/training, and incident/service request handling via ticketing systems. The position emphasizes customer-focused support, documentation, SLA adherence, ITSM/ITIL-aligned processes, and collaboration within a geographically distributed team. Requires Windows-focused experience, strong communication, and ability to work in a hybrid environment from Portland, OR.
Required Qualifications
- 2+ years of service desk support experience in a Windows-centric technology environment
- Associates Degree or equivalent experience
- A+, HDI, Microsoft MTA, MCS certifications (or equivalent)
- Windows desktop OS and application support
- Mobile device and application provisioning, maintenance, and management
- Networking concepts and troubleshooting (TCP/IP)
- VoIP client configuration and troubleshooting
- Client hardware & peripheral configuration, provisioning and troubleshooting
- Multi-function printers and plotters
- Active Directory User and Computers administration
- SLA-driven task management
- Strong verbal communication and documentation skills
- Ability to multi-task, shift focus, and prioritize workflow with minimal supervision
- Familiarity with ITIL/ITSM concepts
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