Service Desk Analyst
$45,000–$60,000 year
On-siteFredericton, New Brunswick, Canada
EXPIREDFredericton, New Brunswick, CanadaOn-siteFull Time$45,000–$60,000 yearManufacturingMedium
Full TimeMediumManufacturing
Job Summary
Serve as the first point of contact for internal users across all JDI companies experiencing technology issues by handling Incident Reporting, Service Requests, and general IT inquiries through phone, chat, and ticketing systems. Troubleshoot issues, guide end users through solutions, and ensure a consistent, high-quality support experience aligned with ITIL best practices. Maintain full-time on-site presence to support this high-energy, fast-paced team focused on delivering strong technical support and exceptional customer service.
Required Qualifications
- Full-time on-site presence", "Must have been in Canada for at least 5 years
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