Service Desk Analyst
$37,500–$37,500 year
Hybrid · Watford, England, United Kingdom
Job Summary
Service Desk Analyst at Action for Children in Watford on a hybrid basis. Provide professional technical service through face-to-face, telephone, ticket-based and email communications to Action for Children staff and partner organisations; handle incident management, maintain the configuration management database, and support orders and account administration. Requires 2nd line tech support experience, strong customer service, and IT qualifications (e.g., MCP/A+/HND/MCSE and ITIL Foundation). Permanent, 35 hours per week with hybrid working; salary £30,000 per annum (GBP) equivalent ~$37,500 USD depending on conversion. Includes benefits and development opportunities.
Required Qualifications
- IS support qualification (such as MCP or A+), HND or equivalent and/or Advanced support qualification such as MCSE. ITIL Foundation qualification.
- Experience of working in service support environment.
- Experience of Support in a Microsoft Environment
- Experience of using Service Desk systems
- Experience of working in a customer facing role assisting and supporting people via email and telephone contact
- Experience of working to administrative procedures for tasks such as raising orders, invoice processing, asset recording
- Excellent communication, organisational and customer service skills
Desired Qualifications
- IS support qualification (such as MCP or A+), HND or equivalent and/or Advanced support qualification such as MCSE
- ITIL Foundation qualification
- Experience of working in service support environment
- Experience of Support in a Microsoft Environment
- Experience of using Service Desk systems
- Experience of working in a customer facing role assisting and supporting people via email and telephone contact
- Experience of working to administrative procedures for tasks such as raising orders, invoice processing, asset recording
- Excellent communication, organisational and customer service skills
Additional Requirements
- No visa sponsorship
Apply with one swipe on Sorce. We auto-fill applications and apply on your behalf — no cover letters, no 40-minute forms.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.